Privacy Policy

Ultimate Home Healthcare Services & Ultimate Too, Inc. Notice of Privacy Practices

This notice describes how medical information about you may be used and disclosed and how you can gain access to this information. Please review it carefully.

Protected health information (PHI) about you is maintained as a written and/ or electronic record of your contacts or visits for healthcare services with our Agency. Specifically, PHI is information about you, including demographic information (i.e., name, address, phone, etc.), that may identify you and relates to your past, present, or future physical or mental healthcare services.

Our Agency is required to follow specific rules on maintaining the confidentiality of your PHI, using your information and disclosing or sharing this information with other healthcare professional involved in your care and treatment. This notice describes your rights to access and control your PHI. It also describes how we follow applicable rules and use and disclose your PHI to provide your treatment, obtain payment for services you receive, manage our healthcare operations, and for other purposes that are permitted or required by law.


Following is a statement of your rights under the Privacy Rule, in reference to your PHI. Please feel free to discuss any questions with our office staff.

You have the right to receive, and we are required to provide you with, a copy of this Notice of Privacy Practices – We are required to follow the terms of this notice. We reserve the right to change the terms of our notice at any time. Upon your request, we will provide you with a revised Notice of Privacy Practices if you call our office and request that a revised copy be sent to you in the mail or by your next scheduled visit. We are required to post this notice in a prominent location within our office. Our current privacy practice is available on our website at

You have the right to authorize other uses and disclosure – This means you have the right to authorize any use or disclosure of PHI that is not specified within this notice, for example, we would need your written authorization to use or disclose your PHI for marketing purposes, for most uses or disclosures of psychotherapy notes, or if we intended to sell you PHI. You may revoke an authorization at any time in writing, except to the extent that your healthcare provider or our Agency has taken on action in reliance on the use or disclosure indicated in the authorization.

You have the right to request an alternative means of confidential communication – This means you have the right to ask us the contact about medical matters using an alternative method (i.e., cell phone number, alternative address, etc.) designated by you. You must inform us in writing, using a form provided by our Agency, how you wish to be contacted if other than the address/ phone number that we have on file. We will follow all reasonable requests.

You have the right to inspect and copy your PHI – This means you may inspect and obtain a copy of your complete health record. If your health record is maintained electronically, you will also have the right to request a copy. We have the right to charge a reasonable fee for paper copies as established by professional, state, or federal guidelines.

You have the right to request a restriction of your PHI – This means you may ask us, in writing, not to use or disclose any part of your protected health information for the purposes of treatment, payment, or healthcare operations. If we agree to requested restriction, we will abide by it, except in emergency circumstances when the information is needed for your treatment. In certain cases, we may deny your request for a restriction. You will have the right to request, in writing, that we restrict communication to your health plan regarding a specific treatment or service that you, or someone on your behalf, has paid in full, out-of -pocket. We are not permitted to deny this specific type of requested restriction.

You may have the right to request an amendment to your protected health information – This means you may request an amendment of your PHI for as long as we maintain the information. In certain cases, we may deny your request for an amendment.

You have the right to request disclosure accountability – This means that you may request a listing of disclosure that we have made of your PHI to entities or persons outside of our office.

You have the right to receive a privacy breach notice – You have the right to receive written notification if the Agency discovers a breach of your unsecured PHI and determines through a risk assessment that notification is required.

If you have any questions regarding your privacy rights, please feel free to contact our Privacy Manager. Contact information is provided under Privacy Complaints.

How We May Use or Disclose Protected Health Information

Following are examples of uses and disclosures of your protected health information that we are permitted to make. The examples are not meant to be exhaustive, but to describe possible types of uses and disclosures.

TREATMENT – We may use and disclosure your PHI to provide, coordinate, or manage your healthcare and any related services. This includes the coordination or management of your healthcare with a third party that is involved in your care and treatment. For example, we would disclose your PHI to other Healthcare Providers who may be involved in your care and treatment.

Special Notices – We may use and disclose your PHI as necessary to contact you to remind you of your appointment. We may contact you by phone or other means to provide results from exams or tests and to provide information that describes or recommends treatment alternatives regarding your care. Also, we may contact you to provide information about health-related benefits and services offered by our office, for fundraising activities, or with respect to a group health plan, to disclose information to the health plan sponsor. You will have the right to opt out of such special notices, and each such notice will include instructions for opting out.

Payment – Your PHI will be used, as needed, to obtain payment for your healthcare services. This may include certain activities that your health insurance plan may undertake before it approves or pays for the healthcare services we recommend for you such as making a determination of eligibility or coverage for insurance benefits.

Healthcare Operations – We may use or disclose, as needed, your PHI in order to support the business activities of our Agency. This includes, but it is not limited to business planning and development, quality assessment and improvement, medical review, legal services, auditing functions, and patient safety activities.

Health Information Organization – The Agency may elect to use a health information organization or other such organization to facilitate the electronic exchange of information for the purpose of treatment, payment or healthcare operations.

To Others Involved in Your Healthcare – Unless you object, we may disclose to a member of your family, relative, a close friend or any other person that you identify your PHI that directly relates to that person’s involvement in your healthcare. If you are unable to agree or object to such disclosure, we may disclose such information as necessary if we determine that it is in your best interest based on our professional judgment. We may use or disclose PHI to notify or assist in notifying a family member, personal representative or any other person that is responsible for your care, of your general condition or death. If you are not present or able to agree or object to the use or disclosure of the PHI, then your healthcare provider may, using professional judgment, determine whether the disclosure is in your best interest. In this case, only the PHI that is necessary will be disclosed.

Other Permitted and Required Uses and Disclosure – We are also permitted to use or disclose your PHI without your written authorization for the following purposes: as required by law: for public health activities, health oversight activities; in cases of abuse or neglect; to comply with Food and Drug Administration requirement; research purposes; legal proceedings; law enforcement purposes; coroners; funeral directors; organ donation; criminal activity; military activity; national security; worker’s compensation; when an inmate in a correctional facility; and if requested by the Department of Health and Human Services in order to investigate or determine our compliance with the requirements of the Privacy Rule.

Privacy Complaints

You have the right to complain to us, or directly to the Secretary of the Department of Health and Human Services if you believe your privacy rights have been violated by us. You may file a complaint with us by notifying the Privacy Manager at 614-868-6970. We will not retaliate against for filing a complaint.

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house-icon  -  Franklin County
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7656 Slate Ridge BLVD.,
Reynoldsburg, OH 43068
Tel: 614-868-6970
Fax: 614-868-6980

432 S Ewing Street
Lancaster, OH 43130
Tel: 740-422-8244
Fax: 740-422-8244

Phone:   614-868-6970
Fax:        614-868-6980